PRODUCT GUARANTEE & ASSURANCE
Great Smoke is committed to delivering the freshest hookah tobacco possible. Our tobacco is produced in small, limited batches and immediately sealed within flavor-lock pouches to preserve freshness and elevate the taste you experience. Did you know you can’t smell Fumari through a sealed pouch because no air can penetrate the pouch’s barrier? If you can smell it, that means it’s losing freshness.
Freshness Guarantee: Any tobacco purchased at great-smoke.com is backed by a 90-day Freshness Guarantee. If you are not happy with your tobacco, you can exchange for a new one of equal size and select any flavor. Limit of 3 exchanges per customer per year.
Other Products: Hookahs or accessories purchased at great-smoke.com are backed with a 30-day return. See our full return policy.
SAFE SHOPPING COMMITMENT
great-smoke.com uses an SSL Certificate authentication (capable of 2048-bit encryption) and USAePay’s secured payment gateway. SSL is encryption technology that provides security while entering information and transmitting it over the Internet.
It is our policy not to store your full credit card information. Full credit card information is used solely by the payment gateway to process your order. For additional consumer protection, all new international orders are verified by phone and/or fax prior to processing, and shipped using traceable methods. We also verify domestic orders by phone, prior to processing, if we are unsure of the order’s legitimacy.
Although we take these measures to protect your information, please be aware no site can ever guarantee itself to be 100% safe, at all times.